01
Take off the case.
Thick cases, wallet cases, magnetic cases and anything with metal can weaken or block the tap. Annoying? A little. Better than putting a battery and a surveillance complex inside the tag.
KinTag activation support
So the tap
didn't work.
That is a little bit by design. And a little bit because phones are fussy little rectangles.
A KinTag has no battery. No app. No tracking. It does not broadcast or quietly introduce itself to your phone.
It only works when a person intentionally taps it. That is the entire idea.
New here?
Wait, what is a KinTag?
+
New here?
Wait, what is a KinTag?
A KinTag is a small tap-to-connect safety tag. It can be attached to a loved one, a pet, or an important item so a helpful stranger can tap it and find the contact information needed to help it get back home.
First, you tap it to activate it and add the right contact details. Later, if it is ever needed, someone else can tap it to help make the connection.
No batteryNo appNo tracking
Try again
Let's find the tap.
Your phone needs to get very close to the tag. Not hovering nearby. Not a quick fly-by. Hold it still for a moment.
02
Unlock your phone.
Wake the screen, unlock the phone and hold the back directly against the KinTag for a second or two. This is an intentional tap, not a drive-by introduction.
03
Find the sweet spot.
Move slowly. NFC only works at very close range, and different phones hide their reader in slightly different places. Naturally, nobody agreed on one spot.
The sweet spot
Every phone has one.
Unfortunately, the phone companies hid them in different places. Here is the sensible place to start.
iPhone
Start at the top back.
Unlock your phone and place the top back edge, near the camera area, directly against the KinTag. Hold it there for a second or two.
Apple guidance on reading NFC items →Android
Start in the middle.
Hold the middle back of your phone directly against the KinTag. If nothing happens, move slowly a little higher or lower until the reader finds it.
Samsung guidance on NFC placement →Still nothing?
Your phone may need NFC turned on.
NFC stands for Near Field Communication. It is the close-range tap technology a KinTag uses. On some phones it is already waiting. On others, it needs permission to come out and play.
Android
Open Settings and search for NFC. Make sure it is turned on, then try the tag again.
Google's NFC instructions →Samsung Galaxy
Go to Settings → Connections → NFC and contactless payments, then switch NFC on.
Samsung NFC setup →iPhone
On newer iPhones there is generally no NFC switch to turn on for a tag tap. Unlock the phone and try the top back edge against the KinTag again.
Still using a dumb phone?
Honestly, you are probably winning at life.
No endless notifications. No screen-time report quietly judging you every Sunday. No app begging to know your location “for a better experience.”
Unfortunately, your magnificent little pre-smartphone survivor may not be able to play with NFC technology.
The easiest test:
Search your phone settings for NFC. If nothing appears, your phone may not support the tap.
Good thing the tags are free.
Pass it along to someone whose phone has more features and less inner peace.
Google device support guidance →Still stuck?
We made the tag simple.
We did not say every phone would behave.
Email us and tell us what phone you are using. We will help figure out whether it is a case issue, a settings issue, a sweet-spot issue, or a phone that has decided it has done enough for society.
Email support@nexttokin.caNo battery. No app. No tracking. Just people helping people.